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how_to_use:the_helpdesk:start [2014/12/16 10:57]
silvia
how_to_use:the_helpdesk:start [2014/12/16 10:58] (current)
silvia
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 The help-desk support is a component of the overall capacity enhancement programme of the project ‘Fostering Communication and Cooperation among NSAs for the benefit of Swazi civil society’ and was launched in December 2013.  The help-desk support is a component of the overall capacity enhancement programme of the project ‘Fostering Communication and Cooperation among NSAs for the benefit of Swazi civil society’ and was launched in December 2013. 
  
-  ​***what it is and to whom it is addressed:**+**What it is and to whom it is addressed** ​\\
 It is a grant support service provided in the frame of the EU-funded project punto.sud is implementing. It is intended to provide to Swazi Civil Society Organisations a full assistance and case-by-case support aimed to enhance their knowledge on the general procedures and rules of EuropeAid and of other funding agencies throughout the phases of accessing to funds, project implementation,​ management, reporting and closing. ​ It is a grant support service provided in the frame of the EU-funded project punto.sud is implementing. It is intended to provide to Swazi Civil Society Organisations a full assistance and case-by-case support aimed to enhance their knowledge on the general procedures and rules of EuropeAid and of other funding agencies throughout the phases of accessing to funds, project implementation,​ management, reporting and closing. ​
  
-  ​***what type of support is provided:**+**What type of support is provided** ​\\
 In relation to EuropeAid: In relation to EuropeAid:
-      ​*Queries submitted to any phase of a EuropeAid-funded project are answered promptly. They may range in topic from the ex-ante requirements for participation in calls for proposals, to the preparation of an interim report, project final evaluation and so on. +    ​*Queries submitted to any phase of a EuropeAid-funded project are answered promptly. They may range in topic from the ex-ante requirements for participation in calls for proposals, to the preparation of an interim report, project final evaluation and so on. 
-      *In particular when applying to EU call for proposal: assessment is provided on the adequacy of the project documentation,​ background information,​ logic of intervention and budget plans and on their compliance with the EU guidelines applicable;+    *In particular when applying to EU call for proposal: assessment is provided on the adequacy of the project documentation,​ background information,​ logic of intervention and budget plans and on their compliance with the EU guidelines applicable;
     *In particular when reporting: in-depth analysis is provided on the comprehensiveness and/or weaknesses of the reports composed at all stages of a EuropeAid-financed action.     *In particular when reporting: in-depth analysis is provided on the comprehensiveness and/or weaknesses of the reports composed at all stages of a EuropeAid-financed action.
 In relation to international best practices: In relation to international best practices:
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-  ​***how it works:**+**How it works**\\
 The helpdesk provides prompt personalised replies to the queries posed by Swazi Civil Society Organisations to the address swaziland@puntosud.org or posted through this website (see ‘contact us’) on a daily basis. Upon receipt of the query, the helpdesk will respond within a limited and reasonable time-frame (usually within 24 hours). ​ The helpdesk provides prompt personalised replies to the queries posed by Swazi Civil Society Organisations to the address swaziland@puntosud.org or posted through this website (see ‘contact us’) on a daily basis. Upon receipt of the query, the helpdesk will respond within a limited and reasonable time-frame (usually within 24 hours). ​
  
-  ​***disclaimer:​**+**Disclaimer**\\
 Any information and documentation provided by the organisations in the frame of the helpdesk support is treated with the highest confidentiality. It is made clear in all contacts with the organisations that the helpdesk support does not replace in any way the donor’s role. Any information and documentation provided by the organisations in the frame of the helpdesk support is treated with the highest confidentiality. It is made clear in all contacts with the organisations that the helpdesk support does not replace in any way the donor’s role.

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